Privacy Policy

Last updated: January 2024

1. Introduction

Furnace Parts, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website furnaceparts.biz or interact with our business.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide when you:

  • Submit a contact form or quote request
  • Communicate with us via email, phone, or other channels
  • Request information about our products or services

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Company name and job title
  • Project requirements and product specifications
  • Communication records

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • Browser type and version
  • Operating system
  • IP address and general location
  • Pages visited and time spent on pages
  • Referring website
  • Date and time of visit

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide quotes
  • Process and fulfill orders
  • Communicate with you about products, services, and orders
  • Improve our website and services
  • Analyze website usage and trends
  • Comply with legal obligations
  • Protect against fraud and unauthorized access

4. Legal Bases for Processing (GDPR)

For visitors from the European Economic Area (EEA), we process your information based on:

  • Consent: When you submit a form or agree to our use of cookies
  • Contract: When processing is necessary to fulfill a contract with you
  • Legitimate Interest: For business operations such as improving services and security
  • Legal Obligation: When required by applicable law

5. Who Has Access to Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

  • Service Providers: Third parties who perform services on our behalf (e.g., form processing, web hosting)
  • Business Partners: When necessary to fulfill your request or order
  • Legal Authorities: When required by law or to protect our rights

6. Third-Party Services

6.1 FormSubmit

We use FormSubmit (formsubmit.co) to process contact forms on our website. When you submit a form, your information is transmitted to FormSubmit's servers and then forwarded to our email. FormSubmit may temporarily store your submission for processing purposes. For more information, see formsubmit.co.

6.2 Google Maps

We embed Google Maps on our contact page to display our location. Google may collect information about your use of the map. For information about Google's privacy practices, see Google's Privacy Policy.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, including:

  • Fulfilling your requests and orders
  • Maintaining business records
  • Complying with legal obligations

When no longer needed, we securely delete or anonymize your information.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Objection: Object to certain processing activities
  • Portability: Receive your data in a portable format
  • Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at help@furnaceparts.biz.

9. How to Request Data Deletion

To request deletion of your personal information:

  • Send an email to help@furnaceparts.biz
  • Include "Data Deletion Request" in the subject line
  • Provide sufficient information to verify your identity

We will process your request within 30 days and confirm deletion. Note that some information may be retained for legal or legitimate business purposes.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

11. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Security

We implement reasonable security measures to protect your personal information, including:

  • Encrypted data transmission (HTTPS)
  • Secure servers and hosting
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Furnace Parts, LLC
4755 West 150th Street, Unit C
Cleveland, OH 44135
United States

Email: help@furnaceparts.biz
Phone: +1 (408) 216-3080